How Brandit Manages Communication with Its Great Customer Service

Creating branded products is a fun and simple way to promote your business in your community and beyond, and choosing a vendor that prioritizes communication is a must when it comes to making sure your order is just how you want it. Here's what makes Brandit's commitment to communication stand out!

What to expect when you contact brandit

At Brandit, we prioritize strong communication and the role it plays in making sure every customer is as satisfied with his or her custom order as possible. 

Use the communication method you prefer 

We know that communicating with businesses that only offer one contact method can be frustrating, especially if it is difficult to get through to the business or explain exactly what you need. When you need to get in touch with Brandit, we can use any communication you prefer to make your experience a bit more user-friendly, including email, phone, and online chat conversations. 

Reach out to a human being, not an automated voice message

When you are trying to sort out a frustrating situation, the last thing you want is to deal with an automated message or call center that does not understand what you need and really is not capable of helping you. When you contact Brandit, you will communicate with a human being every time to get your problem solved as efficiently as possible.

One-call orders

As long as you have your design ready to go before getting in touch with us, we can guide you through any questions you may have and place an order in one call. Not having to jump through multiple hoops to place an order can make the process of getting the branded products you want much easier and more convenient for you. 

Place your order online without having to contact a sales representative 

If you know exactly what you are looking for, you do not even have to contact a sales rep at all to place your order. The option to eliminate this step makes life easier for customers that do not need it and reserving our communication for customers that want it allows us to quickly get back to you if you do have questions. 

Get same-day answers to your questions

Spending all day on hold or waiting days for a response to an email is not an enjoyable order experience, and we prioritize providing same-day answers as often as possible. Although response times can vary based on your specific question, you can expect to receive a clear answer within an average of 30 minutes. 

What if you need specific information? 

Our customer service team is made up of knowledgeable human beings that are here to help with any specific question you have, not bots that are only trained to handle the basics. 

Get notifications with your order status

Brandit is not that company that may or may not bother to send you an order confirmation and then you never hear from again until your order shows up weeks later. We strive to keep our customers in the loop about the status of every order, and you will receive periodic notifications when orders are received, packed, and shipped. We also provide tracking information so that you can follow your order from our warehouse to your doorstep, and you may also receive other relevant notifications as needed. 

How is communication after you place an order? 

We are also available consistently throughout the production and shipping process to make sure that you always know the status of your order. 

Get notified with your order confirmation

No matter what order method you choose or what communication method you prefer, you will receive a confirmation as soon as your order has been received. We will simply need to approve the price estimate and product proof in writing, which gives us the green light to start processing your order.  

Order approval 

Your approval is a crucial step in the process because it lets us know that you have thoroughly looked over your proof and determined that it is exactly how you want it to look. If you have a hard deadline for when you need to receive your order, we will send you a specific date that we must receive this approval to ensure that we can make it happen. 

Order issues

We will get in touch with you immediately if we encounter any issues while processing your order to determine how to resolve them in a way that works for you before continuing with the production process. We are all aware of the distribution challenges that businesses face today, but we have built long standing solid relationships with suppliers to guarantee us the best solutions to conquer any challenges.

Order changes

Although order changes cannot be guaranteed depending on how far along in the process we are and what specific change you want, we will do everything we are reasonably able to do to find a solution that works for you. Requesting an order change tells us to immediately stop the production process until we have had a conversation with you to determine how to best move forward. 

Further communication about your order status

Depending on your preferences, we can also send photos of products that are in various stages of production to make sure they look exactly how you want them to. We are also always here to help if any questions or concerns arise that you did not think of earlier in the order process.  

Key Takeaways 

At Brandit, we know that strong communication on both sides is key when it comes to processing an error-free order that you will love. Our multiple communication options and commitment to having a real person available to answer any questions you have throughout the process make us one of your strongest options for purchasing branded materials that portray your brand in the best possible light. Contact us today to learn more and to start your order!